Privacy Policy

1. Introduction

Pedana4D ("we", "our", "us", or "the Platform") operates the online betting and gaming platform accessible at https://pedana4d.cam. This Privacy Policy ("Policy") sets out how Pedana4D collects, uses, stores, shares, and protects personal data obtained from individuals ("you", "the User", or "the Member") who access or use the Platform.

We take privacy seriously. This Policy is written in clear, accessible language so that every member — whether based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or anywhere else — understands exactly how their data is handled. By registering an Account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data matters, this Privacy Policy shall prevail.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, contact number, date of birth, identification document details, and financial information.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" — Pedana4D, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — any third party that processes Personal Data on behalf of Pedana4D under a data processing agreement.
• "Account" — a registered member account on the Platform.
• "KYC Data" — identity and age verification documents and information submitted for Know Your Customer compliance purposes.
• "Cookie" — a small text file placed on your device by the Platform to enable functionality and analytics.
• "Consent" — freely given, specific, informed, and unambiguous agreement to the processing of your Personal Data for a stated purpose.

3. Data We Collect

3.1 Pedana4D collects Personal Data in three primary ways: (a) information you provide directly, (b) information collected automatically through your use of the Platform, and (c) information obtained from third-party sources where lawfully permitted.

3.1 Data You Provide Directly

Data Category	Examples	When Collected
Registration Data	Full name, email address, username, password, date of birth, phone number	Account registration
KYC / Identity Data	NRIC or passport number, proof of address, facial verification	KYC verification process
Financial Data	Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow, FPX), transaction history	Deposits and withdrawals
Communication Data	Support chat transcripts, email correspondence, feedback submissions	Customer support interactions
Preference Data	Responsible gambling limits, marketing preferences, notification settings	Account settings

3.2 Data Collected Automatically

When you access the Platform, the following technical data is collected automatically:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration, pages visited, and navigation patterns;
• Betting and gaming activity logs, including wager amounts and game selections;
• Cookie and tracking pixel data (see Section 9 — Cookies & Tracking).

3.3 Data from Third Parties

Pedana4D may receive Personal Data from third-party sources including:

• Payment processors and banking partners involved in processing MYR deposits or withdrawals;
• Identity verification service providers used in the KYC process;
• Fraud prevention and anti-money-laundering screening services;
• Analytics providers, subject to appropriate data sharing agreements.

4. How We Process Your Data

4.1 Pedana4D processes your Personal Data for the following purposes:

• Account Management: Creating and maintaining your Account, authenticating your identity on login, and managing account settings and preferences.
• Transaction Processing: Facilitating deposits and withdrawals via Malaysian payment methods including Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX.
• KYC and Compliance: Verifying your identity and age (21+ requirement), complying with anti-money-laundering obligations, and maintaining records required under our licensing framework.
• Platform Security: Detecting and preventing fraud, unauthorised account access, money laundering, and other prohibited activities.
• Customer Support: Responding to queries, resolving disputes, and providing account assistance via live chat and email.
• Platform Improvement: Analysing usage patterns to improve Platform performance, game selection, and user experience.
• Responsible Gambling: Monitoring gambling activity to identify at-risk behaviour and enforcing responsible gambling tools such as deposit limits and self-exclusion.
• Marketing (with consent): Sending promotional communications, bonus notifications, and platform updates where you have provided express consent or where we have a legitimate interest in doing so.

5. Legal Basis for Processing

5.1 Pedana4D processes your Personal Data on one or more of the following legal bases:

• Contract Performance: Processing necessary to perform our obligations under the Terms & Conditions (e.g., account management, payment processing).
• Legal Obligation: Processing required to comply with applicable legal requirements including KYC, anti-money-laundering regulations, and licensing conditions.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, particularly for direct marketing communications. You may withdraw consent at any time by updating your preferences in Account settings or contacting support.

6. Data Sharing & Disclosure

6.1 Pedana4D does not sell your Personal Data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Service Providers: Banks and e-wallet operators (including those handling DuitNow, FPX, and Malaysian banking transactions) to process deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify identity and age.
• Fraud and AML Screening Services: Third-party providers used to screen transactions and accounts against sanctions lists and fraud databases.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and Platform infrastructure providers operating under strict contractual obligations to protect your data.
• Regulatory and Law Enforcement Authorities: Where required by law, court order, or regulatory request, we may disclose Personal Data to competent authorities.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged to support our business operations, subject to confidentiality obligations.

7. Data Retention

7.1 Pedana4D retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements.

7.2 As a general guide:

• Account and transaction data is retained for a minimum of five (5) years from the date of the last transaction, in accordance with standard financial record-keeping requirements.
• KYC documentation is retained for a minimum of five (5) years from Account closure or the last transaction, whichever is later.
• Customer support communications are retained for a minimum of two (2) years.
• Marketing consent records are retained for the duration of your Account plus three (3) years after Account closure.

7.3 Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data lifecycle management procedures.

8. Data Security

8.1 Pedana4D implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) available to Members to enhance Account security;
• Incident response procedures for detecting, reporting, and addressing potential data breaches.

8.2 In the event of a data breach that is likely to result in significant risk to your rights and freedoms, Pedana4D will notify affected Members and relevant regulatory authorities in accordance with applicable notification obligations.

9. Cookies & Tracking Technologies

9.1 Pedana4D uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform.

9.2 The following categories of cookies are used on the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including maintaining your login session, securing transactions, and enforcing responsible gambling tool settings. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gambling limit configurations to improve your experience.
• Analytics Cookies: Collect anonymised information about how Members use the Platform — pages visited, session duration, game category preferences — to help us improve performance and design.
• Marketing Cookies: Used (where you have consented) to deliver relevant promotional communications and track the effectiveness of marketing campaigns.

9.3 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform's core functionality, though some features may operate differently.

10. Your Rights

10.1 Subject to applicable law, you have the following rights in relation to your Personal Data held by Pedana4D:

10.2 To exercise any of these rights, please contact our support team via 24/7 live chat or at [email protected]. We will respond to valid requests within 30 days of receipt. In cases of complexity or volume, this period may be extended by a further 60 days with prior notification to you.

10.3 We may be required to retain certain data notwithstanding a deletion request, where retention is necessary for legal compliance, fraud prevention, or resolution of ongoing disputes.

11. Minors & Age Restriction

11.1 Pedana4D does not knowingly collect or process Personal Data from individuals under the age of 21 years. The Platform is strictly intended for adults aged 21 and above.

11.2 Age verification is a mandatory part of the Account registration and KYC process. Where we discover that Personal Data has been provided by an individual under the age of 21, that Account will be immediately closed and all associated data will be deleted or returned to the relevant party in accordance with applicable law.

12. International Data Transfers

12.1 As an internationally operated platform, Pedana4D may transfer your Personal Data to servers and service providers located outside Malaysia. Such transfers are made in compliance with applicable data protection requirements, including:

• Ensuring appropriate safeguards are in place, such as standard contractual clauses or equivalent data transfer mechanisms;
• Engaging only with service providers that maintain data protection standards equivalent to those described in this Policy;
• Limiting cross-border transfers to the minimum data necessary for the relevant processing purpose.

12.2 By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Malaysia. Pedana4D takes appropriate steps to ensure your data receives an equivalent level of protection wherever it is processed.

13. Policy Amendments

13.1 Pedana4D reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. Material changes will be communicated to Members via Platform notification or email to the registered address at least 7 days before the change takes effect.

13.2 The "last updated" date at the top of this Policy reflects when it was most recently revised. Continued use of the Platform following a policy update constitutes acceptance of the revised terms.

13.3 We recommend reviewing this Policy periodically to stay informed about how your Personal Data is handled. The current version is always available at https://pedana4d.cam/privacy-policy.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact Pedana4D through the following channels:

• Live Chat: 24/7 live chat available directly on the Platform — the fastest route for urgent privacy queries.
• Email: [email protected] — please include "Privacy Request" in your subject line and your Account username to help us locate your data promptly.

We aim to acknowledge all privacy-related enquiries within 3 business days and to resolve them fully within 30 days, in line with internationally recognised data subject response standards.